Bluestar (bus company)

Bluestar

Bluestar Alexander Dennis Enviro400 MMCs at Southampton Guildhall in May 2024
Parent	Go South Coast (part of the Go-Ahead Group)
Founded	May 1987; 37 years ago (May 1987)
Headquarters	Southampton
Locale	Southern Hampshire
Service type	Bus service
Routes	29
Destinations	Southampton Eastleigh Winchester Totton Romsey New Forest
Depots	Southampton, Eastleigh, Totton, Lymington
Fleet	182 Bluestar 32 Unilink
Chief executive	Andrew Wickham
Website	www.bluestarbus.co.uk

Solent Blue Line Limited,^[1] trading under the name Bluestar, is a bus operator providing services in Southampton and the surrounding areas of Hampshire. It is a subsidiary of the Go South Coast sector of the Go-Ahead Group.

Past Logos

Solent Blue Line logo used between 1987 and 2003

Solent Blue Line logo used between 2003 and 2008

In 1987, Musterphantom Limited was created by John Chadwick and Peter Shelley. £100,000 was then raised to start operations in May 1987. £75,000 of which came from Southern Vectis, with the new company ending up as a subsidiary. The new company received old Southern Vectis Bristol VRTs to start operating. Chadwick & Shelley (both former managers at Citybus) and Southern Vectis both wanted to challenge the position of Southampton Citybus, which operated most routes within Southampton.^[2][3]

In October 1987, The Hants & Sussex Bus Company was purchased by Solent Blue Line, from Basil Williams.^[4] This deal was finalised on 3 October 1987.

Throughout the 1980s, the National Bus Company was privatised and forcibly demerged. The bus market as a whole was deregulated. This resulted in Hants & Dorset being broken into three new companies in 1983. One of these was Hampshire Bus, which became part of Stagecoach South in April 1987. The Southampton and Eastleigh arm of this company was then sold to Solent Blue Line on 4 October 1987. The sale included 82 buses, the Eastleigh Chickenhall Lane depot and the local routes.^[3]

After less than a year operating, the company had gone from 16 buses to over 115. It had also developed a significant network. Due to this, rationalisation was undertook, with the company restructuring its operations. By 1988, it was in a good position to challenge CityBus. In the next five years, the company bought new vehicles, so that in 1993, 1 in 3 of its buses were new. At this point, some services started to be run under franchise by Marchwood Motorways, with them operating route '30' and '32' from Totton to Southampton. This would later expand to include route '18' and '19'. This was based out of their Totton Salisbury Road depot. Brijan Tours was also used to run some services.^[5][6]

In 2003 the network underwent a change, involving a new name and the launch of the Bluestar brand soon after, as a name for their premier services^[7] with Bluestar services one and two launching in 2004,^[8] the three and four service launching a year later^[9] and the Waterside services eight and nine having fully launched by 2006.^[10]

In July 2005 Solent Blue Line was included in the sale of Southern Vectis to the Go-Ahead Group.^[11][12] The head office functions of the company were consolidated with those of the other Go South Coast companies, Southern Vectis and Wilts & Dorset, in Poole.

In March 2006, the company changed its legal name to Solent Blue Line. Then in October, Solent Blue Line purchased Marchwood Motorways.^[13][14] After the withdrawal of the Red Rocket brand on 25 February 2008, most of the company's services began to run under the Bluestar brand.^[15]

In September 2008, Bluestar commenced running City-Link, which initially was a free shuttle between Town Quay and Southampton Central Station.^[16] The two buses used on the service were Dennis Darts inherited from Enterprise, the previous operator, and were repainted in a new two-tone blue livery with the interiors re-branded.^{[citation needed]}

The service was re-branded as QuayConnect in May 2016 with a new red and white livery featuring Red Jet 6, along with free WiFi and real time departure information.^[17]

Since 2010, the fleet had undergone several updates including:^{[18][better source needed]}

• USB charging points
• Tap on, Tap off (contactless payments)
• Live Tracking
• Low emission engines (Euro 6)
• Seating with Tables (on some buses)
• Next-stop announcements (visual and audio)
• Free WiFi (Disabled)

Bluestar was awarded £0.23m in funding from the Department of Transport to roll out Wi-Fi on 120 buses,^[19] although this has now been withdrawn due to the growth in 4G and 5G usage. Contactless card payments were introduced in June 2017, on all Bluestar and Unilink buses, as part of a £1.6m investment from Hampshire County Council.^[20][21] Finally, Bluestar once had Smartcard called 'the Key'. This worked on all Go South Coast services.^[22] This was withdrawn in June 2023, due to low usage, alongside the high uptake of Tap on, Tap off.^[23]

The company trialled a Wright StreetDeck with a set of dual doors in February 2018 whether passengers could effectively board and de-board through the front and rear doors. The bus was loaned from Brighton & Hove for trialling on Bluestar route 18.^[24] Later in November of the same year, the company unveiled 19 ADL Enviro400 Cities, replacing the single deck buses used on the route the trials took place on.^[25]

Bluestar has also been one of the test sites for new air filter technology which removes and captures particulates from the atmosphere.^[26] A test has been done in September 2018 for 100 days and has claimed to have cleaned 3.2 million cubic metres. It is planned that these will be fitted onto buses nationwide on Go Ahead's buses.^[27] To accompany this, they have also installed solar panels onto the roof of the test bus to see if the filter can be made to run on its own power. 16 more buses have been installed with solar panels to reduce maintenance costs and fuel consumption. There are 6 buses with the air filter, including the original with the prototype air filter installed on ADL Enviro200 MMC types, wearing the Bluestar "breathe" branding.^[28]

Aside from the air filter trials, the company had also carried out feasibility trials for battery electric vehicles with Southampton City council. These trials took place in June 2021.^[29]

In December 2022, First Hampshire & Dorset announced the intention to withdraw their Southampton-based operations which took place on 19 February 2023 with Bluestar adding six replacement routes to its network, servicing the areas where the former company operated.^[30][31][32] In June 2023, Xelabus reduced their public bus network and passed two of its routes to the company.^[33] Since the company's takeover of First's Southampton's operations, in May 2024 they had received an order for 16 new Enviro400 MMCs for routes 2 and 7, as well as an additional 18 single deck buses and 11 refurbished London double decker buses to support their network.^[34][35]

In December 2023, Bluestar had won the award of "UK Bus Operator of the Year", along with three accolades. These were awarded by the annual UK Bus award scheme, as Bluestar had won this award twice in 2017 and 2018.^[36] In October 2024, the company is due to gain two more services from Xelabus, with the services commencing on 28 October 2024.^[37]

Bluestar currently has 29 routes under its namesake. Most of these services start/stop or go via Southampton City Centre, with them operating an additional 32 contracted services for Barton Peveril College amongst many other school services in Hampshire.^[38]

The Unilink service is run under contract by Bluestar, on behalf of the University of Southampton.^[39] These services all run through the Highfield Lane Bus Hub, on the university main campus.

Since April 2024, Bluestar have operated route 1 throughout Friday and Saturday nights. The service uses the branding 'Nightstar' and is numbered 'N1'. It diverts from the usual route in Winchester, allowing it to serve the Royal Hampshire County Hospital. This route is funded by Hampshire County Council, through their 'Bus Service Improvement Plan'.^[40][41][42]

QuayConnect is a service contracted by Red Funnel since 2014 between Central Station and the Red Funnel terminal. Originally known as CityLink, it offers free rides for ticket holders bought from Red Funnel.^[43][17]

The service has its origins in February 2000; commencing in September 2000 as a network of two services funded by Southampton City Council, WestQuay and Red Funnel to commemorate the opening of the WestQuay, with the purpose to facilitate transport for shoppers. First Hampshire & Dorset originally operated the "CityLink" and "CityLoop"; the former running every 10 minutes between Town Quay and Central Station, the latter every half hour between Town Quay and Leisureworld via Central Station, Southampton coach station and The Quay Leisure centre.^[44][45] CityLoop was later axed in October 2007.^[46] Bluestar later took over the CityLink service in September 2008.^[16]

Southampton City Council announced their decision in February 2014 to cut funding to CityLink which put the service at risk of being withdrawn.^[47] WestQuay then made the same decision in April 2014 which left Red Funnel to step up to take over the CityLink contract. With Red Funnel the sole contractor of CityLink, this meant that the service was reduced to every half hour, and passengers without Red Funnel tickets would have to pay a fee.^[48] These changes were put into effect in May 2014.^[49]

Since 2014, modifications to the service were put in place: the name of the service was changed to "QuayConnect", with a bus sporting a new livery and amenities such as WiFi, USB ports and real time departures in April 2016; A brand-new double decker bus was purchased for exclusive use on the service in November 2018; The reduction of the frequency of the service to every hour after in April 2021 after its suspension for 12 months.^[17][50][51]

Circular tourist routes in the New Forest using open-top buses are operated jointly by Bluestar and Morebus.^[52]

Summer-seasonal route running on Sundays and bank holidays. This route passes through the South Downs National Park, from Winchester railway station to Petersfield railway station, via Hinton Ampner, Bramdean, West Meon, Exton and East Meon. It passes notable attractions such as Winchester Science Centre, Cheesefoot Head, Hinton Ampner House, Old Winchester Hill and Langrish House. The service is ran in partnership with South Downs National Park Authority. It is funded by Hampshire County Council and CrossCountry trains.^[53]

Since 2022, Bluestar has operated a Park & Ride service between Southampton General Hospital and Adanac Park Health and Innovation Campus, which has a multi-storey car park, located next to the M271 motorway.^[54] The bus service operates every 15 minutes in the peak, with the service only being available to NHS staff.^[55][56]

The Nightstar services used to run on Friday and Saturday nights and were aimed at people who had a night out in Southampton. The service commenced alongside the new bluestar services and ran from 00:45 until 03:45.^[57] All services began at Leisure World, Southampton and made their way past other large clubs before completing its route. These routes generally followed those of their daytime number counterparts with additional stops to take into account destinations served by other routes. The routes spanned from Winchester in the North, Langley in the west and Hamble in the east. In February 2014, all but the Unilink U1N ceased to run due to council funding cuts.^[58]

Red Rocket was launched on 3 September 2006 as a high frequency network centred on Eastleigh, extending to Winchester in the north and Hamble-le-Rice in the south. There were originally six Red Rocket routes, lettered to avoid confusion with the Bluestar and Solent Blue Line service in operation at the time. Red Rocket services were either withdrawn or re-branded to Baby Bluestar on 24 February 2008.^[59][60][61]

Between 2008 and 2010, Bluestar used Baby Bluestar branding for their local services. There have been Eleven Baby Bluestar services, many of which have stopped running due to subsidy cuts from both Southampton City council and Hampshire County council. Bluestar continues to operate the H1 and H2. All other routes have either been given to new operators, like Xelabus, or no longer run. Bluestar now also operates the T3 and T4, though these were introduced after Baby Bluestar stopped running, meaning they were not Baby Bluestar routes.^{[62][63][60][61]}

The Solent Shuttle was an express bus link that ran between Portsmouth and Southampton. The service itself was established in 1976 as a joint venture between Hants & Dorset and Southdown Motor Services, between passing on to other operators including Southampton City Bus, First Hampshire & Dorset and Tellings-Golden Miller; First branded the services as the 727 and the 747 while Tellings-Golden Miller branded it the Solent Clipper, under the service names the X27 and the X47.

Solent Blue Line took over the service, but ran into difficulties following the cessation of funding from Portsmouth and Southampton City Councils. The service was due to close on 2 June 2007, but by popular demand and with the support of pensioners associations in both cities, the service continued on a two-hourly basis.^[64] However, the service ceased two years later on 21 February 2009.

The 'Do the Docks' tour was an open-top bus tour of Southampton docks, using open-top buses from the New Forest Tour and a debranded Wilts & Dorset Leyland Olympian. The service changed on 29 July 2007 as a result of low passenger numbers following poor weather during the 2007 summer season, with the service losing its "turn up and hop on" format and becoming a chartered service.^[65] The route saw a brief reprieve in April 2008, when the service ran for two days on 26 and 27 of that month, as part of the Caribbean festival in Southampton. As Solent Blue Line no longer had the open-top buses for the routes, a hired Southern Vectis open-top bus was used.^[66]

Bluestar operate a fleet of roughly 327 buses, 88 of which are single deckers and 239 of which are double deckers.^[67] Bluestar frequently uses buses transferred from other companies within Go South Coast. 32 buses are allocated to Unilink, which are used on Bluestar routes, from time to time.^{[citation needed]}

This depot was acquired from First Hampshire and Dorset in 2023, after they closed the depot, along with withdrawing their Southampton services. This depot then became Bluestar HQ.^[68] It was purpose built in 2010, being paid for by the sale of the old First depot in Portswood. The depot has a maximum capacity of 134 buses.^[69] Unilink buses are also based at this depot.

Eastleigh was at the centre of Bluestar operations until 2023, when it was superseded by the new Southampton Depot. It was originally a depot for Hants & Dorset, but was transferred to Hampshire Bus in 1983, when the company was divided into 3 separate companies. Hampshire Bus was then bought by Stagecoach South, who sold the Eastleigh arm of the company to Solent Blue Line in 1987, which gained the Eastleigh Depot, 82 vehicles and the local routes.^[69] In 2022 (before the opening of the Southampton Depot), this depot looked after 86 buses. Unilink buses are also based at this depot.^[70] The Depot building is physically connected to the Hants & Dorset Trim building, which is also owned by Go South Coast.

This depot was acquired by Solent Blue Line, when it bought Marchwood Motorways in 2006. Marchwood Motorways had been operating under a franchise agreement with Solent Blue Line for a long time by this point, with most of its vehicles being painted in Solent Blue Line liveries. With the acquisition, Solent Blue Line gained the depot and 51 buses. The Marchwood Motorways brand was fully merged into Bluestar in 2010.^[71] As of 2023, there were 44 buses based at Totton.^[72]

The Lymington depot is part of Morebus, a fellow bus company within Go South Coast. All Bluestar buses from this depot are operated by Morebus. The depot mainly supports the Bluestar 6. There are 5 Bluestar branded buses at this depot.^[72]

Competition between Black Velvet and Bluestar began when the latter commenced its Beep! Bus service between Eastleigh, Boyatt Wood, Velmore and Southampton on 8 October 2008 which operated in direct competition with the rival Black Velvet B service operating on the same route and timetabled three minutes behind those of the Beep bus.^[73]

The service was initially registered as a Wilts & Dorset route to begin on 15 September 2008 with VOSA, but this was later cancelled and replaced with an identical Bluestar registration.^[74] The service began a full week before its registration date to match the start date of Black Velvet's service, but was unable to take fares and so operated as a free service until their start date a week later. Normal fares were slightly lower than Black Velvet's on some journeys but local journeys were more expensive.^[73]

Black Velvet's former managing director Phil Stockley claimed that Bluestar was being aggressive and attempted to "squeeze them out" with its new Beep buses.^[75] Bluestar operations director Andrew Wickham said that the decision was "a business decision pure and simple", adding that they "are not scared of competition" but Velvet were "deliberately creaming off" some of their passengers.^[75]

The rival Black Velvet service ended on 10 January 2009 because of low passenger numbers.^[76] However Black Velvet's managing director said that he would instead target Bluestar's more profitable services with them introducing the route 500, which would run off a similar direction to its former route B, though it would serve Chestnut Avenue before heading to Southampton; as well as the Fair Oak flyer to run between Eastleigh and Fair Oak.^[77] Bluestar then announced their intention to withdraw Beep! Bus from 22 February 2009, citing similar reasons to Black Velvet.^[78]

Black Velvet then undercut Bluestar in its bid for two college services between Eastleigh, Hiltingbury and Chandler's Ford and was awarded the contract on 19 February 2009. Bluestar operations director in response, said they would not be responding to it, claiming there was not enough passengers for one bus service let alone two.^[79]

In May 2009, the MP for Eastleigh Chris Huhne accused Bluestar's behaviour of being appalling and called for new laws to allow the local authorities to regulate bus companies.^[80] Later in July 2009, he asked for an investigation into allegations of anti-competitive behaviour of Bluestar against Velvet's over their implementation and subsequent removal of extra services, which operated between Eastleigh and Fair Oak, to rival Velvet's service, the Fair Oak Flyer.^[81] The latter service which commenced earlier in 2009 ran 55 trips per day. However, Black Velvet claimed the service became unviable when Bluestar increased the frequency on its competing route and later cancelled its service on 23 May 2009.^[80]

The competition warring between Bluestar and Black Velvet later came to an end in March 2010 when Bluestar announced frequency cuts to its route 3 between Hedge End and Botley and made a deal with the latter to run a service to fill in the axed time slot with both of them accepting each other's tickets on the same route corridor. Eastleigh Borough council was working with both companies to negotiate this deal.^[82]

• In March 2007 whilst being used as a rail-replacement bus a double-decker member of the Red Rocket fleet drove under a low bridge at Barnham causing the top to be ripped off, in addition to minor damage to the bridge.^[83] It is now with Southern Vectis as an open-topper.
• On 22 March 2011, a car drove into the front right of a Bluestar bus on route 2 between Southampton and Fair Oak, resulting in a single fatality of the car driver, and injuries to the car passenger, the bus driver was treated for shock. Only one passenger of the 10 on board the bus were treated for minor injuries.^[84][85]
• At around 16:30 on 7 February 2012, a Marchwood Motorways Mercedes-Benz Citaro caught fire on Calmore Roundabout, Totton. The bus was being driven Not In Service by a mechanic at the time - there were no injuries but the bus was destroyed.^[86]
• On 3 April 2012, two buses on service 18 collided at the junction of Little Lances Hill and Peartree Avenue in Bitterne. The leading bus had to brake sharply to avoid another vehicle and the second bus ran into the back of it. Three passengers were slightly injured.^[87]
• In May 2015, a similar incident to the one in 2007 occurred at Romsey, when a double-decker bus had its roof removed after colliding with a railway bridge^[88]
• On 9 October 2020, a double decker caught fire on the M27 motorway, heading towards Fareham, closing the road for an hour.^[89]

• 
  Leyland Olympian in revised Solent Blue Line livery in January 2007.
• 
  Solent Blue Line branded Wright Cadet bodied VDL SB120 in May 2008.
• 
  Dennis Dart in Red Rocket colours with a subsequently added Baby Bluestar logo in 2008
• 
  Scania OmniCity waiting at Hanover Building - May 2009.
• 
  Alexander Dennis Enviro200 MMC in December 2015, this model makes up most of the single-deckers in the fleet.
• 
  Alexander Dennis Enviro400 in January 2022, working route '7'. The Enviro400 makes up most of the fleet, albeit through different variants.
• 
  One of the emergency fleet sent to cover for the takeover of the First Southampton network, a Wright Eclipse Gemini in Southampton in February 2023.^[90]
• 
  One of the emergency fleet sent to cover for the takeover of the First Southampton network, an Optare Versa brought from Swindon's Bus Company, in Southampton in February 2023.^[90]

• List of bus operators of the United Kingdom
• City Clipper

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