Public Mobile

Public Mobile Inc.

Company type	Subsidiary
Industry	Mobile virtual network operator
Founded	March 18, 2010
Headquarters	Toronto, Ontario, Canada
Products	Mobile telephony
Services	HSPA, LTE, 5G, mobile broadband, SMS, telephony
Parent	Telus
Website	www.publicmobile.ca

Public Mobile Inc. is a Canadian self-serve mobile brand which is owned by Telus.^[1] Launched on March 18, 2010, Public Mobile was one of several new Canadian cellphone providers that started in 2009–10 after a federal government initiative to encourage competition in the wireless sector.

Public Mobile was acquired by Telus in October 2013. As of August 8, 2014, Public Mobile operates as a mobile virtual network operator on the Telus Mobility network. On August 31, 2015, Public Mobile "relaunched" to the public under a beta program providing free SIM cards and three tiers of BYOD plans starting with a 10-day, 30-day or a 90-day period, all of which have respective options of Talk, Text and Data. The service is not charged by minute, as with other prepaid providers. Instead, customers select which types of unlimited talk and text service and which data caps they would like for a 10-, 30-, or 90-day period.

Public Mobile paid $52 million to purchase Personal Communications Service G Band spectrum during the 2008 Industry Canada Spectrum auction. It was the only company in the world to deploy this spectrum. Other participants in the 2008 Spectrum auction include Wind Mobile and Mobilicity purchasing the different Advanced Wireless Services (AWS) spectrum for their networks in Southern Ontario,^[2] while Vidéotron Mobile purchased AWS to provide service throughout the province of Quebec.

Public Mobile opened stores on March 18, 2010, in Toronto and Montreal. The network was deployed in Toronto on May 26, 2010, and in Montreal on June 25, 2010.

Public Mobile added 40,000 new lines throughout Q3 2011, bringing the number of total active subscriptions to 154,000.

The UMX Max Android smartphone and a 3G network were launched by Public Mobile on November 22, 2011.^[3] The ZTE N762 was launched on December 5, 2011.^[4] In December 2011, retail presence for Public Mobile has been expanded to Walmart Canada and Zellers stores. Roaming in the United States on Sprint Nextel's network was also launched during that month. Rates for this service are the same as Canadian roaming rates. Public Mobile added 45,000 new subscriptions in Q4 2011, finishing the year with 199,000 active customers.

During the Super Bowl season, Public Mobile purchased Super Bowl advertising airtime in Canada for its "Roam Rage" campaign.^{[5][unreliable source?]} On February 7, 2012, Reuters reported that Public Mobile has 199,000 subscribers.^[6] In February, Public Mobile also increased its monthly fee for the low-end Unlimited Talk plan by $4/month.^{[7][unreliable source?]} In August, Public Mobile launched Siren Music, an unlimited music service for their Android smartphones ^{[8][unreliable source?]} Similarly to competitor Mobilicity, Public Mobile started its Boxing Week sales early in an attempt to successfully finish the fourth quarter of 2012.^{[citation needed]}

On April 10, 2013, Public Mobile announced that it would join Mobilicity and Wind Mobile in withdrawing from the Canadian Wireless Telecommunications Association, citing a bias towards Canada's national carriers.^[9] On June 6, 2013, Public Mobile announced that Thomvest Seed Capital and Cartesian Capital acquired Public Mobile. Thomvest becomes the controlling shareholder in the company. The commitment of the Thomvest and Cartesian was to fund Public Mobile to a cash flow positive position and participate in the upcoming 700 MHz auction.^[10]

On October 23, 2013, Industry Canada approved an offer by Telus to acquire Public Mobile and its spectrum for an undisclosed amount. Following the closure of the deal, Public Mobile's customers were migrated to Telus' network. Unlike its failed attempt to acquire Mobilicity, Telus was legally able to acquire Public Mobile because the Personal Communications Service G band was not subject to restrictions present for AWS spectrum owners, allowing the PCS spectrum to be bought by an incumbent carrier.^[11] Public Mobile released its seventh and last CDMA Android smartphone, the SangFei Elevation, on November 9, 2013.^[12] On November 29, 2013, the federal Competition Bureau also approved Telus' offer, saying that "non-incumbents in areas served by Public Mobile would likely continue to 'provide effective competition'" after the sale.^[13] A condition of the sale was that Telus offer Public Mobile's existing plans until at least the end of 2014, which they continued to do under the Public Mobile brand.

On March 27, 2014, Public Mobile customers were notified that Public Mobile's existing CDMA network would be sunset by Telus in August 2014, and that customers wishing to continue service would need to buy phones compatible with Telus' 4G network.^[14] On September 4, 2014, it was announced that Public Mobile would transition toward being a digital-only "self-serve value brand" under Telus.^[15]

In February 2015, Public Mobile reorganized as a "bring your own phone" value brand. The new plans included options to customize different aspects of service (talk, SMS, and mobile data). Additional discounts were introduced for customer loyalty (per 12 consecutive months, capped at 60 consecutive months), automatic credit (including Visa Debit) payments, referral marketing and participating on the brand's support forum.^[16]

In November 2015, Public Mobile announced it would be offering a selection of devices by way of a partnership with Orchard, a Toronto-based smartphone refurbisher and reseller.^[17] The partnership is unprecedented in Canada as most mobile carriers are required to strike deals with hardware manufacturers before they are able to supply their subscribers with devices. In particular, Apple has direct-distribution agreements with all other national carriers with the exception of Wind and Public Mobile.^[18]

On February 15, 2018, Public Mobile sent a text message to subscribers of their 12 GB for $120 plan that starting on March 20, 2018, the cost of their then lifetime plans were to increase from $40 per month to $50 per month. In the same text message, they offered subscribers the chance to migrate to Koodo by March 15, 2018 to keep the same pricing.^[19] As many subscribers, had pre-authorized payment, referral and loyalty credits, their monthly price was below $40. This, in addition to being told that the price and plan would be valid as long as the customers were active, led to a large online backlash, where many accused Public Mobile's parent company Telus of forcing customers off of pre-paid towards post-paid plans. As a result, many subscribers contacted online media outlets and filed complains with the CCTS (Commission for Complaints for Telecom-Television Services) and made posts on Public Mobile's user forum^[20] as well as Redflagdeals^[21] to encourage others to also file complaints. As a result of the online backlash and large number of complaints, on February 16, 2018, subscribers received another text message from Public Mobile that the planned rate increase would be cancelled.^{[improper synthesis?]}

In April 2019, Public Mobile expanded distribution to include 9 retail locations in Quebec, Alberta and British Columbia.^[22]

On May 24, 2023, the online technews site MobileSyrup confirmed that Public Mobile was being rebranded, new 5G plans were added along with a Mobile App and eSIM support. ^[23] Speeds were still not being increased and it is not known whether it is planned to increase the maximum speeds. Their plans were also updated with new data plans and options. As of now the new rebrand and new plans are operational and available to purchase.

On March 6, 2024, Public Mobile posted an announcement on their Community Forum about Upcoming Changes to the old rewards program.^[24] People have been recently receiving Data Bonuses of 240 GB if on a $29/month plan or higher. People who are on a $28/month and lower plan will get either get 50 GB or 5 GB. The offers will automatically get added to your account by March 31st 2024 and will expire in 150 days after getting added.

Public Mobile uses the Telus Mobility 4GLTE/5G network.^[16]

Built by ZTE Corporation, Public Mobile's CDMA network was based on CDMA2000 1XRTT technology with the 3G Evolution-Data Optimized (EV-DO) standard enabled. It was capable of voice, SMS and mobile broadband. It used the G block, one 5 + 5 MHz paired spectrum in the range of 1910–1915 MHz and 1990–1995 MHz,^[25][26] which was part of the Personal Communications Service (PCS) spectrum deployed by most major operators since the early 1990s across North America. However, Public was the only carrier with service commercially deployed in the PCS G band. Such frequencies have the same operational characteristics as all other PCS bands.

EV-DO speeds on Public Mobile's CDMA network could theoretically reach up to 3.1 Mbit/s for downloads and 1.8 Mbit/s for uploads. TestMy.net reported real world speeds reaching a maximum of 2.47 Mbit/s for downloads and 1.1 Mbit/s for uploads, with typical speeds of 0.699 Mbit/s for downloads and 0.464 Mbit/s for uploads.^[27]

The CDMA network provided coverage from Bowmanville to Burlington in the Greater Toronto area, as well as the City of Hamilton, QEW/420 corridor (and surrounding areas) of the Niagara Region, Montreal and its surrounding suburbs.^[2] In August 2012, Public Mobile expanded its coverage into parts of the Niagara Region and northwest of Toronto towards (but not including) Barrie.

On March 27, 2014, Public Mobile customers were notified that this network would be sunset by August 2014, and that customers wishing to continue service would need to buy phones compatible with Telus' higher quality 4G network.^[28] The last day of service on Public Mobile's CDMA network was August 8, 2014.^[29]

Public Mobile previously offered a small range of feature phones and Android smartphones. along with the Alcatel A392A feature phone and the BlackBerry Q5. After the reorganization into a Telus value brand in February 2015, Public Mobile no longer sells devices. Instead, Public Mobile has announced a partnership with a Toronto-based smartphone reseller named Orchard.^[30]

The Alcatel A392A was the only HSPA+ feature phone offered. It is a simple flip phone.

From November 2011 to November 2013, Public Mobile has released a total of seven CDMA and Ev-DO smartphones powered by the Android operating system.^[3][12] Since August 2014, these devices can no longer be used on Public's network. The following is a comparison table:^[31]

In the summer of 2014, Public Mobile allowed customers to choose between four Android smartphones compatible with Telus Mobility's HSPA+ network: the Moto G, the Samsung Galaxy S III Mini, the Samsung Galaxy Ace II X and the Huawei Ascend Y330.

The BlackBerry Q5 was the only non-Android smartphone to have ever been offered by Public Mobile. It features a hardware keyboard.

• List of Canadian mobile phone companies

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