From Wikipedia the free encyclopedia

Avaya LLC
FormerlyAvaya Inc.
Company typePrivate
Founded2000; 24 years ago (2000)
United States
Area served
Key people
  • Alan Masarek (CEO)
ProductsDigital communications products, services
RevenueIncrease US$2.97 billion (2021)
Increase US$180 million (2021)
Increase US$−13 million (2021)
Total assetsDecrease US$5.99 billion (2021)
Total equityIncrease US$392 million (2021)
Number of employees
8,063 (2021)
Footnotes / references
Office seen through glass doors
Avaya office

Avaya LLC, often shortened to Avaya (/əˈv.ə/) and formerly Avaya Inc., is an American multinational technology company headquartered in Morristown, New Jersey,[3] that provides cloud communications and workstream collaboration services. The company's platform includes unified communications and contact center services.[4][5][6] In 2019, the company provided services to 220,000 customer locations in 190 countries.[7]


In 1995, Lucent Technologies was spun off from AT&T, and Lucent subsequently spun off units of its own in an attempt to restructure its struggling operations.[8]

Avaya Inc. was then spun off from Lucent as its own company in 2000 (Lucent merged with Alcatel SA in 2006, becoming Alcatel-Lucent, which was purchased in turn by Nokia in 2016). Avaya Inc. were listed on the NYSE using the symbol AV from 2000 to 2007. In October 2007, Avaya Inc. was acquired for $8.2 billion by Sierra Holdings Corp owned by two private-equity firms, TPG Capital and Silver Lake Partners.[9][10] On June 6, 2011 Sierra Holdings Corp. was renamed Avaya Holdings Corp.[11]

On November 19, 2014, Avaya was confirmed as the naming rights partner for the San Jose Earthquakes' new stadium, officially called Avaya Stadium, paying $20 million over a 10-year deal.[12]

On January 19, 2017, Avaya Inc. and related affiliates including Avaya Holdings Corp. petitioned for protection from creditors during reorganizing under Chapter 11 bankruptcy.[13] A restructuring plan for Avaya Holdings Corp. agreed upon during mediation was given effect by the court's order November 28, 2017.[14]

In December 2017, Avaya requested a federal judge to reduce their commitment to the Earthquakes' stadium name agreement.[15] After Avaya vacated their naming rights, the venue was renamed Earthquakes Stadium in 2020[16] and PayPal Park in 2021 after PayPal bought the naming rights.[17][18]

On December 15, 2017, trading in Avaya Holdings Corp. shares listed on the NYSE began under the symbol AVYA.[1]

On February 14, 2023, Avaya once again petitioned for protection from creditors during restructuring under Chapter 11 with a restructuring plan already agreed on with their creditors.[19] On February 15, 2023 the NYSE announced that shares of Avaya no longer qualified for listing on the New York Exchange and would cease to be traded there.[20] Although the proposed restructuring plan would wipe out the shares, several securities dealers announced that they would begin making a market in Avaya shares effective February 16, 2023 using the symbol AVYAQ and trading 'over the counter', i.e. a securities dealer is a counterparty of each trade.[21] On May 1, 2023, Avaya Holdings Corp. completed its financial restructuring, emerging from bankruptcy owned by its former creditors as the private company Avaya LLC.[22]


  • President & CEO - Alan Masarek[23]
  • Executive Vice President and Chief Financial Officer - Amy O’Keefe[23]
  • Executive Vice President - Shefali Shah[citation needed]
  • SVP and Chief Product Officer - Omar Javaid[23]}
  • Chief Technology Officer - Soren Abildgaard[23]
  • Chief Marketing Officer - Josh Mueller[23]
  • Chief Revenue and Customer Experience Officer - Marylou Maco[23]

Acquisitions and partnerships[edit]

Since 2001, Avaya has sold and acquired several companies.[24] Through Nortel's bankruptcy proceedings, assets related to their Enterprise Voice and Data business units were auctioned. Avaya placed a $900 million bid, and was announced as the winner of the assets on September 14, 2009.[25][26] In 1985, Performance Engineering Corporation (later PEC Solutions) was formed to offer technology services to government customers.[27] On June 6, 2005, Nortel acquired PEC Solutions to form Nortel PEC Solutions.[28][29] On January 18, 2006, Nortel PEC Solutions was renamed Nortel Government Solutions.[30] On December 21, 2009, Avaya acquired Nortel's government business as part of the company's assets sale.[31][32]

In October 2019, Avaya entered into a strategic partnership with RingCentral and together, introduced a new unified communications as a service solution called Avaya Cloud Office ("ACO"). RingCentral also contributed $500 million to be the exclusive provider of the new Avaya UCaaS offer.[33]

Locations and customers[edit]

Avaya's headquarters are at 350 Mt. Kemble Avenue, Morristown, New Jersey 07960 US.[34] In 2020, the company had a presence in approximately 190 countries.

The company claims that its cloud services are utilized by over 90% of the Fortune 100 organizations.[7] Avaya enterprise customers include Apple, AT&T, Dell, CVS Health, as well as government organizations.

Avaya sponsors the IAUG users' group[35] and training programs for IT professional certification in the use of Avaya's products.[36]

Avaya provides business related equipment for its customers such as cameras, collaboration units, conference phones, headsets, IP phones, room systems, Vantage, and wireless handsets. These devices are compatible with various options for the three services provided to its customers as Avaya Cloud Office, Avaya Spaces, and Avaya UCaaS.[37]


Avaya has over 4,400 patents and patents pending.[citation needed] In January 2021, the company disclosed it had received its 600th patent for Contact Center technologies, which was granted for AI in "chatbot socialization."[38]


  1. ^ a b "Avaya to Ring Opening Bell, Begin Trading on the New York Stock Exchange". MarketWired. January 16, 2018. Retrieved January 24, 2018.
  2. ^ "Avaya Holdings Corp.. 2021 (Form 10-K)". U.S. Securities and Exchange Commission. November 22, 2021.
  3. ^ "Contact US". March 26, 2023.
  4. ^ "Avaya on the Forbes America's Largest Private Companies List". Forbes. Retrieved May 31, 2016.
  5. ^ "company overview" (PDF). Avaya. Archived from the original (PDF) on February 14, 2015. Retrieved February 13, 2015.
  6. ^ "Avaya at a glance" (PDF). Avaya. Retrieved December 13, 2017.
  7. ^ a b "Avaya 2019 Annual Report (Final)" (PDF). avaya.com. Archived from the original (PDF) on December 3, 2021. Retrieved March 14, 2020.
  8. ^ "PEC Solutions Inc". Washington Post 200PEC Solutions Inc. 2005. Retrieved April 1, 2011. [verification needed]
  9. ^ "Avaya, Form 8-K, Current Report, Filing Date Nov 1, 2007" (PDF). secdatabase.com. Retrieved January 19, 2013.
  10. ^ "Investment Firms Pick Up Avaya For $8.2 Billion". Informationweek.com. June 5, 2007. Retrieved August 18, 2011.
  11. ^ "Amended and Restated Certificate of Incorporation of Avaya Holdings Corp". United States Securities And Exchange Commission. Retrieved March 16, 2024.
  12. ^ Rosenberg, Mike (November 18, 2014). "San Jose Earthquakes sign naming rights deal as stadium cost soars". The Mercury News. Retrieved January 11, 2020.
  13. ^ "Telecommunications company Avaya files for bankruptcy". reuters.com. January 19, 2017. Retrieved April 4, 2021.
  14. ^ "Amendment No. 2 To Form 10 General Form For Registration of Securities Pursuant To Section 12(b) Or 12(g) Of The Securities Exchange Act Of 1934 Avaya Holdings Corp. As filed with the Securities and Exchange Commission on December 22, 2017". United States Securities And Exchange Commission. December 22, 2017. p. 2.
  15. ^ Almond, Elliott (December 2, 2017). "Is the Earthquakes' stadium about to get a name change?". The Mercury News. Retrieved December 16, 2017.
  16. ^ Kennedy, Paul (January 10, 2020). "San Jose Earthquakes: GM Fioranelli gets new contract, Fox steps down as president". Soccer America. Retrieved January 11, 2020.
  17. ^ "Earthquakes, PayPal Agree to Historic 10-Year Stadium Naming Rights Partnership". SJEarthquakes.com. April 5, 2021. Retrieved April 5, 2021.
  18. ^ "The San Jose Earthquakes Introduce PayPal Park". newsroom.paypal-corp.com. April 5, 2021. Retrieved April 5, 2021.
  19. ^ Gelsi, Steve. "Avaya files for bankruptcy, about 5 years after emerging from previous bankruptcy". MarketWatch. Retrieved February 14, 2023.
  20. ^ "NYSE to Suspend Trading Immediately in Avaya Holdings Corp. (AVYA) and Commence Delisting Proceedings". www.businesswire.com. February 15, 2023. Retrieved March 16, 2024.
  21. ^ "AVYA New Symbol: AVYAQ Date: 02/16/2023" (PDF). The Options Clearing Corporation. Retrieved March 16, 2024.
  22. ^ "Market-Leading Customer Experience Company Avaya Enters Next Chapter of Accelerated Growth and Innovation". Avaya. May 1, 2023. Retrieved May 14, 2023.
  23. ^ a b c d e f Devlin, Kieran (November 20, 2023). "Avaya's Year of Executive Change Continues With New CTO". UC Today. Retrieved January 17, 2024.
  24. ^ "Avaya Acquisitions". avaya.com. Retrieved January 22, 2015.
  25. ^ Sean Michael Kerner (September 14, 2009). "Avaya Closes Nortel Enterprise Deal for $900M". internetnews. Retrieved February 16, 2010.
  26. ^ "Nortel Networks, Form 8-K, Current Report, Filing Date Sep 14, 2009" (PDF). secdatabase.com. Retrieved January 19, 2013.
  27. ^ "PEC Solutions Inc". Washington Post 200PEC Solutions Inc. 2005. Retrieved April 1, 2011.
  28. ^ "Nortel Completes Acquisition of PEC Solutions, Inc". Business Wire. June 7, 2005. Retrieved April 1, 2011.
  29. ^ Witte, Griff (April 27, 2005). "Nortel to Buy PEC Solutions For $448 Million". The Washington Post.
  30. ^ "Nortel PEC Solutions Renamed Nortel Government Solutions". Nortel. January 18, 2006. Archived from the original on July 24, 2011. Retrieved April 1, 2011.
  31. ^ "Avaya/Nortel combination aims for greater growth". Nortel. December 21, 2009. Retrieved January 11, 2012.
  32. ^ "Who We Are". Avaya Government Solutions. Retrieved April 1, 2011.
  33. ^ October 4 (October 4, 2019). "RingCentral the 'Big Winner' in New Deal as Avaya Ends Acquisition Speculation". Channel Partners. Retrieved March 12, 2020.{{cite web}}: CS1 maint: numeric names: authors list (link)
  34. ^ "The Research Triangle l Avaya". January 4, 2021.
  35. ^ "IAUG". Retrieved January 30, 2015.
  36. ^ "Avaya Professional Credential Program". Avaya Learning. Retrieved November 9, 2014.
  37. ^ "Devices and Phones". December 18, 2022.
  38. ^ "Understanding Avaya's Chatbot Socialization Technology | No Jitter". www.nojitter.com. Retrieved January 17, 2024.

External links[edit]

  • Patents assigned to Avaya
  • Business data for Avaya Holdings Corp.: