M&S Bank

Marks & Spencer Financial Services plc
M&S Bank
FormerlyM&S Money
St Michael Financial Services
Company typePublic
IndustryFinance and Insurance
Founded1985
FounderMarks & Spencer
HeadquartersKings Meadow,
Chester
Key people
David Lister, Chairman and Non-executive director
Paul Spencer, Chief executive
ProductsFinancial services
ParentHSBC UK
Websitebank.marksandspencer.com

Marks & Spencer Financial Services plc, trading as M&S Bank, is a retail bank operating in the United Kingdom. The company was founded in 1985 as St Michael Financial Services as the financial services division of Marks & Spencer and adopted its current name in 2012.

Initially focused on providing credit through in-house store cards, the bank now provides a range of products to personal customers including credit cards, loans, savings, insurance and foreign currency exchange.

M&S Bank is operated as a joint-venture with HSBC UK and has been a wholly owned subsidiary of the latter since its sale in November 2004. The bank retains its own banking licence and board and continues to occupy its purpose-built headquarters in Chester.[1]

The bank is authorised by the Prudential Regulation Authority and regulated by both the Financial Conduct Authority and the Prudential Regulation Authority. It subscribes to the Lending Code.[2]

History

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The bank was launched by Marks & Spencer as St Michael Financial Services in 1985,[3] using the company's then main house brand. It initially specialised in operating its 'Chargecard' store card, before moving on to launch other credit offerings over the following few years.

The company was renamed Marks & Spencer Financial Services in 1988, and Marks & Spencer Unit Trust Management was established to provide unit trust funds the same year. In 1989, personal loans were introduced, followed by interest-free loans for M&S furniture purchases in 1991.[4]

A rebranding as M&S Money took place in 2003 and the product range was expanded with the launch of the '&More' credit card. A combination of new customers and conversion of former Chargecard holders secured a base of 2.1 million cardholders by the end of March 2004, making the company a top ten credit card issuer within the UK.[5]

During 2004, as part of an effort to reduce costs and return money to shareholders,[6] Marks & Spencer reached an agreement to sell the company to HSBC for £580 million. Under the terms of the sale, it was agreed that M&S and HSBC would share profits from M&S Money until at least 2019[7] with subsequent renewals committing to maintain the partnership until at least 2031.[8]

In 2019, the bank began its sponsorship of the M&S Bank Arena, a major events venue in nearby Liverpool.

M&S Bank was reported as having between 3 and 4 million customers in early 2021.[9]

Products and services

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M&S Bank provides a range of financial services to personal customers. Many have features designed to appeal specifically to Marks & Spencer customers.

Products are sold and serviced primarily online and by telephone, with additional marketing activity carried out through Marks & Spencer's stores and website. The bank also operated a small number of in-store branches between 2012 and 2021.[10][9]

Credit Cards

M&S Bank entered the credit card market in 2003[4] and offers various Mastercard-branded cards. Cards feature an 'M&S Points' loyalty scheme which rewards spending with Marks & Spencer vouchers and offers.[11] An additional 'Club Rewards' option gives extra loyalty points and vouchers in return for a monthly membership fee, along with additional benefits when shopping at Marks & Spencer such as free delivery of online orders and in-store hot drinks.[12]

In spring 2024, it was disclosed that M&S Bank had two million credit card holders and that these customers' spending made up 16% of Marks & Spencer's turnover.[8]

Sparks Pay

Launched in the autumn of 2022, Sparks Pay is a dedicated credit product for Marks & Spencer customers. It offers instant credit of up to £500 to spend at M&S online or in-store, with up to 45 days interest free.[13]

Loans

Personal loans were introduced in 1989[4] and amounts of between £1,000 and £25,000 are available.[14]

Insurance

The bank sells a selection of insurance products underwritten by various providers including:[15]

Bureaux de change

Around 100 bureaux de change and travel money hubs are available in Marks & Spencer stores across the UK, offering facilities to sell and buy up to 40 currencies. The bank also offers a click and collect money service allowing Euro and US Dollars to be ordered online and collected from most other Marks & Spencer stores.[16]

Purchases of currency made using an M&S Bank credit card are interest-free for up to 55 days and do not attract the cash advance fee usually levied by credit cards.[16]

Former products

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Store cards

The bank's first products were the Budgetcard and Chargecard store cards.[3] These allowed customers to make 'buy now, pay later' purchases in Marks & Spencer stores, which did not accept mainstream credit cards until April 2000.[17] Chargecard received 270,000 applications within three weeks of its launch in 1985[3] and by 1999 was claimed to be the country's biggest store card scheme with over 6 million cardholders.[18]

From October 2003 onwards, around 2.6 million customers were offered a new Mastercard credit card to replace their existing Chargecard, leading to 1.7 million customers migrating to the new product.[5] The Budgetcard was removed from sale for new customers in 2005 and the Chargecard in 2011, followed by a final withdrawal and closure of both products in 2024.[19]


Current accounts

A paid-for Premium Current Account featuring benefits tailored to regular Marks & Spencer customers was launched during 2012,[10] followed in 2014 by a standard current account offering the typical free in-credit banking commonplace in the UK.[20]

On 4 March 2021, M&S Bank announced that it would discontinue its current account sales and close all current accounts by August 2021.[1] Press reports suggested that only 150,000 of the bank's customers were current account holders and that the company intended to focus instead on core products such as credit cards and loans, along with new digital payment solutions.[21]

Mortgages

A range of mortgages was introduced in 2018,[4] but signup of new customers ceased in 2020 as part of the bank's response to the COVID-19 pandemic, and there are no plans to re-enter the market.[1]

References

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  1. ^ a b c "M&S Bank announces next stage of its transformation plans and outlines future product offering and evolution of account servicing". Marks & Spencer. Retrieved 8 March 2021.
  2. ^ "Registered Firms". Lending Standards Board. Retrieved 8 March 2021.
  3. ^ a b c "M&S Bank celebrates 30th anniversary". Chester Chronicle. 15 April 2015. Retrieved 8 March 2021.
  4. ^ a b c d "Our history". Marks & Spencer Financial Services plc. Retrieved 6 March 2021.
  5. ^ a b "Annual report and financial statements 2004" (PDF). Marks & Spencer. Retrieved 8 March 2021.
  6. ^ "M&S sets out fightback strategy". BBC News. 12 July 2004. Retrieved 19 January 2015.
  7. ^ Cave, Andrew (13 October 2012). "The Sunday Interview: Colin Kersley, chief of M&S Bank". The Daily Telegraph. Retrieved 19 January 2015.
  8. ^ a b "M&S and HSBC UK agree new M&S financial services partnership". Marks & Spencer. 10 April 2024. Retrieved 30 April 2024.
  9. ^ a b Jones, Rupert (6 March 2021). "M&S Bank to shut all current accounts and in-store branches". The Guardian. Retrieved 6 March 2021.
  10. ^ a b Collinson, Patrick (18 July 2012). "Marks & Spencer launches bank current account". The Guardian. Retrieved 6 March 2021.
  11. ^ "M&S Credit Card". M&S Bank. Retrieved 8 March 2021.
  12. ^ "M&S Club Rewards". M&S Bank. Retrieved 23 May 2021.
  13. ^ "M&S Introduces Sparks Pay: A New Digital Way to Pay Exclusively for Its Sparks Customers". Marks & Spencer. 6 October 2022. Retrieved 9 March 2023.
  14. ^ "M&S Personal Loans". M&S Bank. Retrieved 29 March 2024.
  15. ^ "M&S Insurance". M&S Bank. Retrieved 6 March 2021.
  16. ^ a b "M&S Travel Money". M&S Bank. Retrieved 6 March 2021.
  17. ^ Finch, Julia (17 April 2000). "M&S opens door to credit cards". The Guardian. Retrieved 8 March 2021.
  18. ^ "M&S becomes Internet retailer". BBC News. 25 July 1999. Retrieved 8 March 2021.
  19. ^ "M&S Chargecard, M&S Budgetcard and M&S Personal Reserve accounts are closing on 22 July 2024". M&S Bank. Retrieved 13 May 2024.
  20. ^ Elvin, Joe (15 May 2014). "How does the M&S bank account measure up?". Which?. Retrieved 6 March 2021.
  21. ^ "Marks & Spencer axes all 29 in-store bank branches and tells customers it is shutting their current accounts". Business Matters. 4 March 2021. Retrieved 6 March 2021.
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